Resident Liaison Officer (Cambridge)
Job Description
Job Title: Resident Liaison Officer (Cambridge – Site Based)
Location: Onsite (Cambridge)
Working Hours: Monday – Friday (08:00 – 17:00)
Employment Type: Temporary / Fixed Term Contract
Our client is a leading provider of sustainable and energy-efficient retrofit solutions, working across the UK to improve homes, reduce environmental impact, and support the transition to greener living.
They specialise in delivering high-quality retrofit and energy efficiency projects in partnership with local authorities, industry experts, and residents. Every project is delivered with precision, professionalism, and a strong focus on customer experience.
Our Client’s Values
- Day One Mindset: Customer-first thinking, dynamic decision-making, and a constant drive to improve.
- Extreme Ownership: Accountability, problem-solving, and taking responsibility for outcomes.
- Right from the Start: Doing the job once and doing it well, with consistently high standards.
Why Join Our Client?
This isn’t just another project role – it’s an opportunity to be part of meaningful, purpose-driven work.
- Purpose-led projects focused on sustainability and positive change
- Clear opportunities for personal and professional development
- Supportive and collaborative team environment
Position Overview
Our client is seeking a proactive and people-focused Resident Liaison Officer to support the successful delivery of energy efficiency and retrofit projects.
You will be responsible for engaging with residents, coordinating access and appointments, and ensuring a positive resident journey from project inception through to completion and aftercare.
Working closely with site teams, subcontractors, and internal stakeholders, you will play a key role in maintaining clear communication, managing expectations, and supporting smooth project delivery.
Key Responsibilities
- Act as the main point of contact between residents, site teams, and the client on site
- Introduce works, explain scope, programme, access requirements, and expected disruption (letters, welcome packs, door knocking)
- Book and manage resident access and appointments
- Identify and support vulnerable residents, arranging reasonable adjustments where required
- Provide regular updates to residents and manage expectations throughout the works
- Handle day-to-day queries, concerns, and issues from residents
- Log, manage, and resolve complaints, escalating where necessary
- Maintain accurate resident records, access logs, and contact notes
- Produce reports on access rates, complaints, and resident satisfaction
- Support site teams to improve access, productivity, and programme delivery
- Manage resident communication through completion, aftercare, defects, and final handover packs
Requirements
- Experience working in a project-based environment from start to finish
- Excellent organisational and coordination skills
- Strong relationship-building and customer service ability
- Comfortable working in a busy, fast-paced environment
- High attention to detail
- Competent IT skills, including Microsoft Office
- Ability to manage workload effectively and prioritise tasks
- Strong team player with a professional approach
For more information on this position, please apply now for more information on the role.
Alternatively, you may contact Khial @ Net Temps, in the Nottingham Office, to discuss this opportunity or potential availability in the future. or call Khial 07951 747776
When advertising temporary roles, Net Temps acts in its capacity as an employment business.
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